Terms and Conditions

Prime Courier LLC

Last Updated: March 2026

Welcome to Prime Courier LLC ("Prime Courier", "Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website primecourrier.com, services, and any shipment, logistics, delivery, or courier services provided by Prime Courier.

By accessing our website or using our services, you agree to these Terms.

1. Services Provided:

Prime Courier LLC provides courier, logistics, and delivery services including but not limited to:

• Local and regional courier delivery
   
• Same-day and scheduled delivery
   
• Business-to-business deliveries
   
• Residential deliveries
   
• Pickup and drop-off services
   
• Logistics coordination and dispatch services
   

All services are subject to availability, service area restrictions, and operational capacity.

2. Customer Responsibilities:

Customers agree to:

• Provide accurate pickup and delivery addresses
   
• Provide accurate contact information
   
• Ensure shipments comply with all applicable laws
   
• Properly package all items for transport
   
• Clearly disclose fragile or sensitive items
   

Prime Courier is not responsible for damages resulting from improper packaging.

3. Prohibited Items:

Prime Courier does not transport the following:

• Illegal substances
   
• Hazardous materials
   
• Explosives
   
• Firearms or ammunition
   
• Perishable goods unless pre-approved
   
• Currency or negotiable instruments
   
• Live animals
   
• Controlled substances
   
• Any item prohibited by federal, state, or local law
   

Prime Courier reserves the right to refuse any shipment.

4. Service Estimates and Pricing:

Prices provided through the website or quotation system are estimates only and may be subject to adjustment based on:

• Distance
   
• Delivery complexity
   
• Wait times
   
• Additional stops
   
• Special handling requirements
   
• Changes in pickup or delivery location
   

Final charges may differ from the original estimate.

5. Delivery Timeframes:

Prime Courier will make reasonable efforts to deliver shipments within estimated timeframes; however:

• Delivery times are not guaranteed
   
• Delays may occur due to traffic, weather, road closures, mechanical issues, or other unforeseen circumstances
   

Prime Courier shall not be liable for delays beyond its reasonable control.

6. Shipment Liability:

Prime Courier's liability for lost or damaged items is covered by commercial insurance unless additional declared value coverage is purchased.

Prime Courier is not liable for:

• Consequential damages
   
• Lost profits
   
• Business interruption
   
• Indirect damages
   

Customers shipping items exceeding $100 in value should request additional coverage prior to pickup.

7. Inspection Rights:

Prime Courier reserves the right to inspect shipments to ensure compliance with these Terms and applicable laws.

Shipments suspected of containing prohibited items may be refused or reported to appropriate authorities.

8. Payment Terms:

Customers agree to pay all applicable fees associated with the courier services provided.

Payments may be processed through:

• Credit card
   
• Online payment systems
   
• Electronic invoices
   
• Business accounts
   

Invoices may be due upon receipt unless otherwise agreed.

Late payments may result in service suspension.

9. Cancellations:

Orders may be cancelled prior to pickup.

Once a driver has been dispatched, a cancellation fee may apply.

10. Failed Deliveries:

If delivery cannot be completed due to:

• Incorrect address
   
• Recipient unavailable
   
• Access restrictions
   

The shipment may:

• Be returned to sender
   
• Require rescheduling
   
• Incur additional charges
   

11. Website Use:

Users agree not to:

• Interfere with the website's operation
   
• Attempt unauthorized access
   
• Use automated systems to access the website
   
• Submit false information
   

12. Intellectual Property:

All content on primecourrier.com including text, graphics, logos, and systems are the property of Prime Courier LLC and may not be reproduced without permission.

13. Limitation of Liability:

To the fullest extent permitted by law, Prime Courier LLC shall not be liable for:

• Indirect damages
   
• Consequential damages
   
• Loss of revenue
   
• Loss of business opportunities
   

14. Indemnification:

Customers agree to indemnify and hold harmless Prime Courier LLC from any claims, damages, or liabilities arising from shipments or misuse of services.

15. Changes to Terms:

Prime Courier reserves the right to update these Terms at any time. Updates will be posted on the website.

16. Governing Law:

These Terms shall be governed by the laws of the State of New York, without regard to conflict of law provisions.

17. Contact Information:

Prime Courier LLC
Email: dispatch@primecourrier.com
Website: primecourrier.com